To expedite our registration process, please print and complete the "Medical History Form"; include a list of all current medications you are taking (use a separate sheet of paper if necessary). Review and sign the "Authorization to Treat" form. Our "Notice of Privacy Practice" is provided for your information. Please bring all forms with you to your physical therapy appointment.
A member of
Therapy Partners, Inc. is a network of independent physical therapy providers.
Thank you for choosing Minnesota Sport & Spine Rehabilitation!
Whether you are a new or returning patient, our office welcomes you and asks that you please read this office policy carefully.
Our goal is to provide you with a professional and safe environment which enables you to receive the highest quality of physical therapy services. In order to attain that goal, the following things need to occur:
- All persons, both patients and staff will be treated in a courteous and respectful manner.
- Patients' privacy rights will be respected.
- Patients will be well informed in the area of diagnosis, prognosis, treatment options and self-management.
- Patients will provide accurate, complete insurance information for billing.
- Patients are responsible for their financial obligation and will follow our policy for prompt/proper payment for services.
- Time is valuable. Staff will make every effort to treat patients in a timely manner. Patients need to arrive on time and call if they are unable to keep an appointment.
We understand the complexity of health care. Our staff will attempt to answer any questions or concerns you may have. Striving for excellence in physical therapy treatments, patient relations and communication is a continual process requiring daily effort, a process to which our office is firmly committed.
We will do our best to verify your insurance benefits. However, your insurance company determines what your coverage levels are at the time they process claims. Since you are ultimately responsible for payment of your account, it is in your best interest for you to also verify your coverage. If you have a co-payment for physical therapy it is due at the time of service. If required by your insurance, it is your responsibility to obtain authorization before treatment begins. Coverage for equipment/supplies needs to be verified. This is for your protection.
Your statement from MSSR will come from our billing service, BMS, in Upland, California. Your payment should be mailed to Therapy Partners in Oakdale, Minnesota. That address will be found on your billing statement. You may also pay your bill on-line by going to www.therapypartners.com and choosing the Quick Link to "Pay your bill on-line". If you have questions regarding your statement or insurance claims, please call BMS at 651-747-4355.
Phones will be answered between 8 a.m. and 6 p.m., Monday through Friday. After hours, you may leave a message and we will return your call the next business day.
Appointment times vary by therapist and days of the week. You may be offered an appointment as early as 6 a.m. or as late as 7 p.m., Monday through Friday.
Your appointment time is reserved for you. In the event you are unable to make a scheduled appointment you need to notify us as soon as possible. If you fail to show for an appointment and have not notified us of your need to cancel, you will be charged a $25.00 no-show fee. All subsequent appointments may be cancelled.