Job Title: Office Coordinator
Job Summary: Position requires a high level of customer service skills to enhance positive relationships with patients, coworkers, and others. This position will oversee and partake in functions of the front and back office, including patient care at the front desk and managing HR / compliance duties.
Roles and Responsibilities
- Assist at front desk with patient intakes, phone calls, scheduling, taking payments, etc.
- Direct supervision of office staff.
- Coordinate initial and ongoing training of all office and clinical staff members.
- Maintain all staff’s compliance training and run Annual Compliance meeting.
- Prepare and maintain monthly reports, including therapist management reports, cash collection reports, and denials reports.
- Participate in scheduled admin meetings with Therapy Partners.
- Assist Therapy Partners’ Billing Staff with patient payments and questions, solve reimbursement and denials problems, and review patient refunds and list of patients in collections review.
- Complete medical records requests and maintain records retention following all rules and regulations.
- Order office and treatment supplies as directed.
Knowledge, Skills, and Abilities
- Strong customer service skills, tact, and diplomacy.
- Experience with computer software, proficient typing skills.
- Basic understanding of Physical Therapy and desire to learn more about the profession.
- Ability and willingness to learn and apply.
- Ability to consistently achieve a high level of accuracy and attention to detail with scheduling, compliance, claims, and billing/denials.
- Ability to work as a team member, establishing and maintaining effective working relationships with co-workers and patients.
- Ability to work independently, stay organized, and prioritize work.
- Ability to remain courteous and professional under high-pressure situations.
- Ability to multitask.
- Professional phone etiquette.
- Ability to maintain a high degree of confidentiality, utilizing discretion and good judgment, adhering to HIPAA guidelines.
Requirements
- 2+ years experience in office management.
- 2+ years experience in customer service.
- High school diploma or GED (minimum).
- Basic understanding of HIPAA Compliance.
- Basic knowledge of insurance and the ability to explain benefits to patients.
Preferred Qualities
- Experience in a medical office setting.
- HR experience and/or experience with training/onboarding new employees.
- Experience with insurance verification and billing.
- Knowledge of Microsoft products such as Office 360 and Outlook.
Job Type
- Full-time
Pay
- From $20.00 per hour
Benefits
- Health insurance
- Paid time off
Schedule
- Monday to Friday
Work Location
- In person
